Refund and Cancellation Policy
CANCELLATION, REPLACE AND REFUND POLICY
Thamesbay focuses on complete customer satisfaction out of our products and services. In the event, if you are displeased with the Products and Services provided, you can cancel the distributorship and order, we will refund the amount, provided the reasons are genuine and proved after our investigation. Please read the fine prints of each deal before buying it, it provides all the details about the product you purchase and services.
In case of dissatisfaction from our services, clients have the liberty to cancel their distributorship and request a refund from us. Our Policy for the cancellation and refund will be as follows:
For Cancellations please contact us via ‘contact us’ link, or send us the request via mail firstname.lastname@example.org
Upon the verification and investigation, if your request found qualifying the criteria we will process the same for cancellation.
Company possesses the sole right to take decision on the cancellation request.
o A Customer / Distributor can change the products he/ she purchased from Thamesbay if he/ she want.
o The customer / Distributor should have the original customer order receipt copy/ Bill to apply for a replacement.
o The Customer / Distributor can exchange the products from the Company within 30 days from the date of invoice.
o For this, the customer / distributor should submit the PRODUCTS IN ORIGINAL PACKING AND MARKETABLE CONDITION along with a PRODUCT RETURN APPLICATION and a COPY OF PURCHASE BILL.
o The new product he / she buys should be of equal or higher value in price.
o In case of Product Replace, No amount would be refunded to the Customer/ Distributor.
How to request a refund?
A Customer / Distributor, for a refund request, can do the following at any time by contacting us via email address or phone number given on our website:
• Contact via Company’s email and customer care number to notify the company for the product issue. (email@example.com and 1800 123 11 22 66)
• Ask your upper line leader to make arrangements for a return.
• The company will assist you and guide you to replace/cancel your orders quickly.
• Retail customers are guaranteed 100% product satisfaction within 30 days from the date of purchase of the product
• If the product is received with a manufacturing defect, it can be returned within 15 working days from the date of receipt.
• In case of other returns, the product shall be returned to us within 30 days of delivery.
• The Company shall pay all the money back within 15 working days after deducting the courier charge and service charge.
• Shipping charges, service tax and sales tax paid on the original order will not be reimbursed.
• THAMESBAY will deduct the amount of commissions or any other earnings, benefits aid on the returned products from the appropriate distributors as and when required
• All physical products must be packed in the original, unmarked packaging including any accessories, manuals and documentation with sender's identity and invoice.
• THAMESBAY reserves the right to reject repetitive product returns